Today more than ever, hospitals are challenged to improve quality and reduce costs as they deliver improved care to patients. At the same time, healthcare workers are faced with broken processes, equipment and supply issues that frustrate patients and staff alike.

This course, lead by Daniel Fleming, teaches leaders, managers, and staff how to apply real process-improvement and problem-solving techniques in an actual hospital setting.

This intense eight-day course provides participants with hands-on experience learning and applying both the technical science and social science of lean. The technical science of lean focuses on learning and applying lean tools and techniques, while the social science aspect of it focuses on people and organizational development. Both are necessary for an effective lean implementation.

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A comprehensive 8-day continuous improvement course for healthcare professionals
Friday, September 20 Introduction to Lean in Healthcare
Friday, September 27 Creating Stability and Basic Problem-Solving Tools
Friday, October 4 Improving Flow and Creating Pull
Friday, October 11 Standardized Work and Set-up Reduction
Friday, October 18 The Junction of Lean and Six Sigma: Eliminating Defects Caused by Human Error
Friday, October 25 Management Responsibility, Management Gemba Walks, Policy Deployment and
Leader Standard Work
Friday, November 1 Value Stream Mapping
Friday, November 8 Kaizen Events, Idea Systems, A3 Thinking to Coach and Mentor

Held at: Emerson Hospital
133 Old Rd to 9 Acre Corner
8:30 AM - 4:30 PM
Concord, MA 01742

$2595 MHA & GBMP Member Rate
$3295 Non-Member Rate